The rooms are pretty sound proof thank goodness because we were loud and up until past 4 am. But your fears will be for naught, the rooms are spotless and so is the leather furniture. It is always a little sketchy booking rooms in a place like this because you know why people are going here. By getting the package we also got a late (2pm) check out. We purchased the stripper pole package and boy was that worth it. The first time we couldn't get the room (Vogue) until 8 pm and the second (Bliss) was 6pm.
We did an overnight both times but both times waited until the day prior to book. Well we finally did ! You need to book in advance to guarantee your room and get an early check in. We went here 7 years ago and always wanted to come back. I was more that patient with this company and I feel that someone should have at least reached out to me to offer an apology.…
I left a message for the director, explained the entire situation, and no one ever called me back. On my way home I called the company and asked for the corporate office to complain and was told that there wasn't one. I finally lost it and said a couple choice words to her, and she had the audacity to tell me that my membership would be canceled. I told her that I was going to let her manager know that she hung up on me and she continued to be rude. There was only 1 lady at the front desk when I checked out 5 minutes later, and she said her name was Rebecca. She was never listening to me because before she hung up, she said the hotel charged an additional fee after 15 minutes and it had only been 5 minutes. I said that I was not yelling, just trying to explain the situation, and then she hung up on me. I tried to explain the horrible experience we had checking in and the lady accused me of yelling at her. However, the next day at 1:05 pm, we received a call from the front desk asking if we were leaving and I informed the representative that we would be leaving in 5 minutes. At this point, I felt okay about the extreme delay. Normal check-out was at noon, but we were told that we could stay until 1:00 pm.
#AURA HOTEL MIDLOTHIAN IL PRICES UPGRADE#
We tried not to let the situation ruin our night and the hotel provided a 15% discount, chocolate covered strawberries, rose petals on the bed, and an upgrade to our champagne at no additional charge. Finally, after waiting almost 3 hours we got the room. I arrived on time, only to be told the room was not ready 3 times. This was my first time staying at this hotel and my reservation was for 7:00 pm.
In addition, I paid a $50.00 membership fee. On February 2, 2022, I booked the Luxe, with a room rate of $351.00.
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